Single Sign On (SSO)

As soon as user login to his/her computer with his/her credentials the PNAgent should automatically popup all applications to which user has access. If this doesn't work please follow the below steps.

Open task manager and check "ssonsvr.exe" is running. This service is essential for the single sign-on to work properly.

If the service isn't running, do the following:  

1)Un-install the client

2)Delete PNAgent folder under C:\Documents and

Settings\user profile\Application Data\Citrix

3)Delete ICAClient folder under C:\Documents and Settings\user profile\Application Data

4)Delete the following registry keys: ICA Client, PNAgent, Program Neighborhood Agent under:

HKEY_CURRENT_USER\Software\Citrix

5)Delete the following registry keys:ICA Client, PNAgent under:

HKEY_LOCAL_MACHINE\Software\Citrix

6)Reboot the PC

7.) Install the new Citrix client

8)Open the registry and navigate to:

HKLM\System\CurrentControlSet\Control\NetworkProvider\HwOrder

9)Double-click on ProviderOrder string and place PnSson in the beggining of the string

10) Do the same for    HKLM\System\CurrentControlSet\Control\NetworkProvider\Order

11) Reboot the PC

Start the PN agent, and make sure  you'r able to see "SSONSVR.EXE" service as running on user system taskmanager.

So now application list will automatically popup in PNAgent as soon as user logs into the computer.