4 States of Citrix Session

Here are the 4 states and the differences between them:

• Active - a user is active within a remote desktop session, for example, running applications, web browsing or similar stuff that involves using a mouse or keyboard.
• Idle - User is considered idle after a period of mouse/keyboard inactivity in the RDP session. The user will be considered idle if there is no activity (e.g. keyboard strokes or mouse movement) in the configured time period. The default Terminal Services idle timeout is 1 minute, and the default for the Terminal Services Log is 5 minutes.
• Disconnected - When a user is disconnected from the session but the session is still running. User could have been disconnect due to network or other failure or did not use proper log out procedure and just closed the Remote Desktop session window with the Close button [x]. This session is still running on the server and consuming resources, the users can reconnect and resume their disconnected session.
• Remote Control - user is in remote control state if a user is remote controlling another user (also known as shadowing on Citrix servers).

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Citrix Client Error 2320 (AllowHotKey)

Error: "Citrix online plug-in Configuration Manager: No value could be found for (AllowHotKey) that satisfies all lockdown requirements. The lockdown requirements in force may be conflicting"

The solution was a bit tricky, I tried several fixes from Citrix forums and articles, but I ended just deleting the Citrix key under the user part of the registry on the clients (HKEY_Current_user\software\Citrix). After deleting everything worked like a charm.